Zendesk

Zendesk Support — manage tickets, users, and organizations via the Zendesk REST API.

Overview

Property	Value
Type	http
Authentication	api_key
Category	CRM & Sales

Configuration

Field	Type	Required	Description
subdomain	string	Yes	Zendesk subdomain (e.g. acmecorp for acmecorp.zendesk.com)
email	string	Yes	Agent email address
api_token	string	Yes	Zendesk API token

Available actions

List Tickets

Retrieve a paginated list of tickets.

Endpoint	GET /api/v2/tickets
Method	GET

Get Ticket

Retrieve a single ticket by ID.

Endpoint	GET /api/v2/tickets/{ticketId}
Method	GET

Create Ticket

Create a new support ticket.

Endpoint	POST /api/v2/tickets
Method	POST

Update Ticket

Update an existing ticket (status, priority, assignee, etc.).

Endpoint	PUT /api/v2/tickets/{ticketId}
Method	PUT

Add Ticket Comment

Add a public or internal comment to an existing ticket.

Endpoint	PUT /api/v2/tickets/{ticketId}
Method	PUT

List Users

Retrieve a paginated list of users (agents, admins, end-users).

Endpoint	GET /api/v2/users
Method	GET

Get User

Retrieve a single user by ID.

Endpoint	GET /api/v2/users/{userId}
Method	GET

Search

Search for tickets, users, or organizations using Zendesk query language.

Endpoint	GET /api/v2/search
Method	GET

Example flow

name: inbound-email-to-zendesk-ticket
trigger:
  type: webhook
  source: sendgrid
  event: inbound-parse

steps:
  - name: create-ticket
    connector: zendesk
    action: create-ticket
    input:
      ticket:
        subject: "{{ trigger.body.subject }}"
        comment:
          body: "{{ trigger.body.text }}"
        requester:
          name: "{{ trigger.body.from_name }}"
          email: "{{ trigger.body.from_email }}"
        priority: "normal"

  - name: tag-and-assign
    connector: zendesk
    action: update-ticket
    input:
      ticket:
        tags: ["inbound-email", "auto-created"]
        group_id: "360001234567"

  - name: notify-team
    connector: slack
    action: post-message
    input:
      channel: "#support-tickets"
      text: "New ticket #{{ steps.create-ticket.output.ticket.id }}: {{ trigger.body.subject }} — from {{ trigger.body.from_email }}"